Frequently Asked Questions

 Hospitality consulting is a specialized service that offers expert guidance and support to restaurant, bar and cafe owners & managers. Our experienced consultants can help you with various aspects of your  business, such as silent or mystery shopping, menu development, operational efficiency, pre opening planning, staff  recruiting  & training, and financial management. By leveraging our expertise, you can improve customer satisfaction, increase profitability, and overcome common challenges in the food and bar service industry.

 Hiring a hospitality consultant can be a game-changer for your business. Our consultants bring years of industry experience and knowledge to the table, providing objective insights and fresh perspectives. Whether you're facing declining sales, struggling with operations, or looking to expand, a hospitality consultant can offer tailored solutions to address your specific needs and goals. 

 The consulting process typically starts with an initial consultation, during which we assess your restaurant's current state and understand your objectives. Based on this evaluation, we develop a customized plan to address your challenges and capitalize on opportunities. Our team works closely with you and your staff to implement the recommendations, measure progress, and make adjustments as needed. We are committed to delivering results that positively impact your business. 

 This is often the case with some small businesses.  We're happy to discuss ways to support your challenges. 

Our hospitality consulting services are designed to accommodate businesses of all sizes, but we specialize in small operations that need a fresh set of eyes.  We believe that every operation can benefit from expert guidance, regardless of its scale. Our consultants tailor their approach to suit the unique requirements and budgets of each client.

 The duration of a consulting engagement varies based on the scope of the project and the specific needs of your restaurant. Some projects may be short-term and focused on specific issues, while others could involve long-term partnerships to drive continuous improvement. During our initial consultation, we will discuss the estimated timeline and ensure it aligns with your goals. But often, just a site visit and inspection of the operation, a review of how inventory and purchasing practices are handled and a look at the financials. results in  report and action plan that can be implemented by the operators.

 Absolutely. We prioritize confidentiality and treat all information about your operation as highly sensitive. Any data, records, or insights shared with us during the consulting process will be handled with utmost discretion and will not be disclosed to any third parties.

 No, our hospitality consulting services are versatile and applicable to a wide range of cuisines and restaurant concepts. Whether you run a fine dining restaurant, a fast-casual eatery, a bar, lounge or any other type of dining establishment, our consultants have the expertise to assist you in achieving your business goals. 

The cost of our consulting services depends on the scope and complexity of the project. We offer competitive and transparent pricing, and our fees are determined after our initial consultation when we understand the specific needs of your operation. Rest assured, our services are designed to provide a strong return on investment, helping your business thrive in a competitive market.

Absolutely! A food truck operation is a quick and easy process that will give you an overall assessment of how you're doing.

The Mystery Shop or Silent Shop is conducted completely on the premise that the evaluator is a customer.  We do not talk to staff or managers. The visit is from the guest perspective.  The evaluator orders, enjoys, pays and tips as a normal customer. We are not sitting there with a checklist being obvious what is taking place. Often times, the owner/operator wants the initial meeting or consultation to take place in an alternative location.